How do I know I'm getting the best price on my hardware?
We offer a 100% Factory-Direct Pricing Guarantee. You pay the exact manufacturer equipment retail list price, minus our exclusive 10% authorized dealer discount.* If the factory runs an active promotion at the time of your purchase, those structural savings are automatically passed directly to you on our invoice.
* Installation labor is not discounted.
Can I buy these commercial-grade cameras for less somewhere else?
No. All equipment features standardized factory pricing. Whether you source the hardware through us or directly online, the baseline equipment retail price remains identical. By engineering your system with us, you get that exact same factory hardware price, an exclusive 10% dealer discount on equipment* that offsets Virginia state sales tax, plus custom local satellite blueprinting, a factory peer-reviewed system design, and professional local deployment support.
* Installation labor is not discounted.
Do your designs require a monthly fee or cloud storage contract?
No. Unlike retail consumer camera brands that force you into recurring payment paywalls, our systems utilize completely secure, local network video recorders and enterprise hardware components. Your video footage is entirely private, cyber-secure, and owned by you from day one.
Do you ever need to visit my property before installation day?
In 95% of cases, no. If your home has a standard, easily accessible attic space or crawlway, we can map your entire system using our specialized satellite software. On rare occasions involving complex multi-tier rooflines or unique historical construction, we may schedule a brief, targeted site visit to inspect your building's infrastructure for optimal cable pathway options.
Can I install the system myself to save on installation labor?
Yes. For straightforward layouts with accessible crawlspaces, we offer a complete DIY deployment track. Because our high-end Power-over-Ethernet (PoE) systems are inherently plug-and-play and include lifelong access to a dedicated technical help desk, handling the physical placement yourself is highly practical. We still engineer your custom blueprint and handle your direct factory hardware procurement with your 10% equipment discount applied.* You can then evaluate the total project labor costs and choose our flat, per-camera local installation service, or choose to handle the physical Cat6 connections entirely yourself.
* Installation labor is not discounted.
How does the relationship work between Fort Hunt Sentinel and Backstreet Surveillance?
Fort Hunt Sentinel operates as an authorized, factory-certified Design Engineer and Dealer for Backstreet Surveillance hardware. We utilize our advanced property mapping tools to design your custom layout, specify the exact lens focal lengths, and calculate your required network architecture (PoE budgets and storage capacities). Backstreet Surveillance then double-checks our engineering layouts for absolute precision. Once you approve the offer, we issue a unified invoice (applying a 10% discount off the hardware MSRP*), process your payment, handle the direct factory procurement logistics, and have your commercial-grade equipment shipped directly to your door, fully protected by a 5-year hardware warranty.
* Installation labor is not discounted.
Who handles the physical installation of the cameras and wiring?
If you choose professional installation, we coordinate your flawless blueprint, custom Basis of Estimate (BOE), and tailored Bill of Materials (BOM) with highly vetted, licensed, and insured local low-voltage installation contractors to manage your project seamlessly.
Can I view my camera feeds remotely when I am away from home?
Yes, absolutely. Your secure Network Video Recorder (NVR) connects directly to your private local network. You receive full access to a premium, secure mobile application and desktop interface allowing you to view crystal-clear 4K live streams and review recorded timeline footage from anywhere in the world.
What happens if my internet connection goes down?
Your property remains completely protected. Because our architectures are hardwired using Power-over-Ethernet (PoE) connected directly to an on-site NVR, your cameras will continue to stream, process smart AI analytics, and record 24/7/365 uninterrupted—even if your internet service provider experiences a total blackout. Remote smartphone viewing will simply resume automatically the moment your internet connection is restored.
Can the system maintain coverage during a localized power failure?
Yes. To guarantee continuous perimeter protection, your system can be seamlessly provisioned with an enterprise-grade uninterruptible power supply (UPS) backup system. This ensures your 4K IP cameras and local recording utility remain active and online even if the primary electrical grid drops.